Michael McKenney

Santitized for public consumption - please get in contact for the unredacted copy.

Professional summary

Systems engineer and administrator with small to midsize business experience in end user support, systems and network infrastructure, full stack Microsoft 365 administration, and line-of-business applications across architecture, engineering, and the auto dealership industry. Led a technical team of 6 for an MSP business, covering approximately 40 sites and 1300 endpoints. Strong emphasis on documentation and automation in technical services, and service quality in operations.

Work experience

Director of Managed Services, Raleigh

Company X | Raleigh, NC May 2025 to August 2026

• Technical Delivery - Worked across the service organization - help desk escalations, systems engineering, and project delivery.
• Service Delivery Ownership - Responsible for Managed Services contracts across a portfolio of ~40 small-to-mid-sized clients, accountable for service quality, SLA performance, and client retention.
• Engineering Lead - Served as the senior customer infrastructure technical resource for the office after staff reductions and reassignments, covering customer network architecture and server infrastructure across both client environments and internal systems.
• Team Leadership - Managed the local Managed Services team. Established service quality standards and maintained escalation procedures.
• Project Scoping - Led Scope of Work and Bill of Materials development for project services. Delivered 2-3 projects per month.
• Executive Reporting - Delivered revenue reports and strategic insights to upper management, supporting financial planning and performance evaluation for the Raleigh office.

Senior Manager

Company X | Raleigh, NC November 2023 to May 2025

Successfully guided staff and supported operational continuity during the acquisition of Company Y by Company X. Maintained core responsibilities while taking on expanded duties within a larger organizational structure.

Manager

Company Y | Raleigh, NC January 2016 to November 2023

• Technical Delivery - Worked across the service organization - help desk escalations, systems engineering, and project delivery.
• Service Delivery - Co-owned Managed Services contracts across a portfolio of ~45 small-to-mid-sized clients, accountable for service quality, SLA performance, and client retention.
• Engineering - Co-led engineering functions for the organization, covering customer server and network architecture.
• Team Leadership - Led the Managed Services team. Established service quality standards and maintained escalation procedures.
• Project Scoping - Led Scope of Work and Bill of Materials development for project services. Delivered 2-3 projects per month.